REVIEWS

I called all around trying to get an inspection my car. When Randy answered he asked all of the right questions and was able to help me right away! I was super impressed! You've gained a customer!

Ali D

Randy owns the store-this is one of the best shops I've ever been to. Randy is very smart and gets your car fixed right, and he is very honest, putting the customer first. I highly recommend this place!

Michelle Kleeberger

They are so friendly, and always take such pride in their work! I would highly recommend them!

Janel Schick

Steve is the man. Honest and down to earth good people.

Chrissy Rossow

Nice ppl fast service

Brandon James

Real nice helpful staff a bit pricey but they all are very helpful manager

Joshua Stump

They are awesome! From the interaction of the initial phone call it's a great experience! They qualify what I need, tell me an idea of how long it will take and the investment. Then they update me as they go, let me know if it will be more, and why?or they let me know they were able to do it for less because there wasn't a bigger issue. These guys are great! I feel very taken care of at this shop.

Stacie Tindle

Trust Randy and this shop 100% Have had multiple repairs/inspections here and have no complaints. Great customer service and communication throughout. Gave me options when available and the price was right. Edit: After looking through other reviews it is safe to say you can ignore any negative reviews. The 5 stars far outweigh any other rating.

Michael Good

Top notch service. Randy took immediate care of me without an appointment.

Bob ?KC_Outsider? Stephens

Didn't use their services, but they were polite and let me use their restroom when I really needed it.

Sam Kingsley

I had my car dropped off after hours on the weekend, the tow driver put my keys in the night drop. I had broken down on the side of the road late Friday night, and had the car towed on Saturday afternoon. Randy called me first thing Monday morning and I explained what happened, they had my car fixed and ready to go before noon the same day. Excellent service! They didn't overcharge me, and even let me know my brakes needed to be replaced soon, so I went ahead and had them do that too. I've been bringing my car to Randy at Total Auto Care since I've had it, maybe 3 years, I'm never disappointed with the service or the cost.

Cynthi

I went in for new tires and a possible rear brake problem/replacement. I was surprised the mechanic actually said I don't have anything wrong with my brakes it's just brake dust so I did not need new brakes. How often do you go to mechanic and they tell you nothing is wrong? This shop has been taking care of all my cars for the last 15 plus years; they do a good job. I recommend them to anyone within reasonable driving distance. I almost never give 5 stars (to anyone), but Randy's crew in LSMO rate a solid 4.5 stars.

Brian Stewart

March 25 2022 1 week ago today, Randy and the Team from Lees Summit Total saved the day. I was trying to get out of town for a weeks worth of Spring break and car would not start. I replaced the battery, then alternator, still won't start. Called Randy and they were able to get my truck in and replaced the starter in less than 2 hours. Awesome work fellas. 5 out of 5 appreciate you guys. April 5 2022 Once again, Randy and the team saved the day. For all your local mechanic work, I recommend you give them a call. 5 out of 5 again appreciate you guys. Support your local businesses.

Mark Spencer

This place isn't full of "repair guys" they are real mechanics. This is my new shop.

Parker Henzel

These guys saved me $8K. When I called, they were booked for the day (Saturday). I explained I was trying to buy a used car and wanted it looked at and the guy who answered the phone offered to look at it personally to make sure it got done. I was in under an hour, with a detailed writeup of the thousands of dollars in rust damage, and evidence of concealed collision damage. I will definitely be back again.

Ian Chambers

My Kia Sorento wouldn't start and I was stranded at the store. After confirming the battery was functional, I called a few mechanics around town. LS Total told me to bring it in. Towed it to them and I was updated on the diagnosis and various cost options before they did any work. Randy was very communicative and professional throught the whole process. Best of all, the starter motor was replaced in less than 3 hours. Incredible! I usually dread dealing with my car but this place made it so simple and stress free. Lee's Summit Total Auto is timely, honest, and fair which are 3 things I look for with a mechanic. Thank you for your great service. 10/10 highly recommend!

Rachel Ciesluk

AWESOME, good neighborly care. Great people ??

James Walker

Been In service for years and trusted

Sheri Gibson

I buy all my tires here. Fair prices and great service.

Mark hecker

Very quick work, very professional

Doc Izme

Perfect!

SCCI CORP

Been going here for eight years. Steve has always been honest with me and my wife about fixes. its the only shop i've been to that will tell you that you can do your own 10 minute fix for 20 bucks or have us do it for 50. It is nice to have that type of honesty. I plan on taking my car in this week for a heat shield repair. EDIT: Took car in for heat shield repair. Heat shield rattled was and was in bad shape. They removed it. $30.

Joe Summerlin (skilial)

Great place

Leslie Froment

Rented a Penske truck here. The manager was super nice and gave us everything that was asked for and more.

Matt Gaines

They helped me out when I had car trouble passing through the state. Got everything fixed up fast! They were pretty nice too!!

Heather

Had a nail in a tire. They got me in and out in less than 10 minutes. So thankful.

Christie Trobaugh

Good ppl cheap good gas

J M

I'm transitioning from using a well-known ?reputable? car dealer for our Hyundai Sonata, our 12 year old car, after increasingly becoming frustrated with high prices and questionable diagnosis at the dealer service department. No place is perfect, for sure, I understand, but I weary of high pressure sales and service tactics. I've used Lee's Summit Total Auto Care now several times for several issues. I've been very pleased. I like supporting local small businesses when I can. They got me in on a timely manner, and did the work also in a very timely, professional manner. I did have a small but important issue on one incident. They got me in first thing the next morning and completely resolved it. Though the small gas station and car repair shop has the small local business charm of years gone by, they have very up to date diagnostic equipment and I've been pleased with the computer receipt which very clearly shows what was diagnosed and done, as well as giving me prices and recommendations of what could or maybe should be done in the future. I feel confident going here, what needs to be done will get done, but unnecessary costly repairs will not be recommended or done. I definitely recommend this shop! I feel bad about some negative reviews below. Though there may have been some kind of communication issue which needed to be resolved courteously, the reviews are mean-spirited and unkind, written out of anger. I work in a retail environment where I experience customers who are in a hurry, want things cheap, and do not want to take the time to communicate well, and then accuse when there are misunderstandings. I would imagine this can happen even more at a car repair place where people's anxiety and defense levels are high. When this happens to me, I try to be patient and kind in return, and often that helps. Courtesy goes both ways!

Mark (aka Pappy)

They can always get me in within a few days (oftentimes same day or next). Professional and efficient work too.

Chris Playter

Great service, friendly, helpful, always does excellent work.

Johnny Tice

The mechanics here are very honest. I had been told by a dealer that my problem couldn't be fixed but this place did their best to fix the problem and it was much cheaper. Very polite people and full service gas!

Twinkle Toes

Very helpful and nice people

Sherri Anderson

Amazing crew. Treat you like family

chad billings

Great mechanic

Gary Evert

Randy and the gentlemen are fast and helpful - explained the service that was done. Do business here! Great guys!

Zach Mathias

Great little home town gas stop by here the owner makes sure that you get great service because he's also the cashier. They even offer full service gas pumps here! I haven't seen that in forever.

Hazel Edwards

I had the best customer service experience ever! Randy was amazing at explaining everything and just a genuinely nice guy. I will never go anywhere else for my car care needs. I highly recommend Lee's Summit Total Auto Care to anyone who is looking to be taken care of by a honest, hard working, and caring business.

Jessica Barton

My parents and I have been going here for years for car maintenance. Today even though they were crazy busy they were able to take a look at my car as I had been hearing howling in the front for a while. Found out the wheel bearings for both sides in the front were in bad shape and said they could go for a while without being replaced, but I decided to go ahead and get both sides taken care of since it was already in the shop. Glad I did as once I started driving it was night and day sound wise and noticed some other things had improved as I drove. Will always recommend them for anyone needing maintenance done to their car in the area.

Amy Wahlgren

Very good mechanic, and inline prices.

Ernest Spencer

They seem to be honest and do good work.

Dennis McPherson

Only ones I have used on my vehicles. It's hard finding a mechanic you can trust and I do trust them.

Lesa kellum

Nice people, always go there for my automotive needs.

Doris Owens

Super nice guy that runs the place. I've only been there for budget truck rentals, but they seem like knowledgeable people. Halo have full service pumps, if you like that kind of thing.

Doug Terranova

Very good customer service! I compared the same problem of my car with several different auto shops in the area and received the most honest, cheapest rates and repair from them.

Trevor Cochrane

Most honest shop in town.

Pete H

I love this place! I'm a newer car owner, I've gone there for everything, from inspection to lower control arm replacement to some other things. They're so fast and nice. You could never meet such a great staff. I love going in there and the desk guy, Grant, is so funny and he's great to talk to when you're there for the wait. They have always gone farther than what I go in there for. Also, if you're confused on what the part is, the guy randy is so sweet, He does take photos and he has pulled up an animation on the Flat screen, to show what it does when it works right and what it looks like when it's broken. I always hear bad stories from other car places from people, but I don't have any! I'm a busy gal but they always work with me and they have a very convenient drop off keys option before they open. They are a little expensive but you do get what you paid for. Every cent is worth it! I will never go to another place, ever. I do recommend this place to anyone if you want a trusted, fast and great service.

Hannah Bishop

I've been doing business with LST since 1984. It's 2014 and I'm still doing business with LST... need I say more?

Sam Hughes

LS Auto Care's motto explains it all: Excellence in Everything! I would highly recommend this business. Not only do they do quality work, they have been helping meet auto needs in Lee's Summit for a very long time!

Dan Ripley

FANTASTIC EXPERIENCE! This weekend has been from hell! But, I was provided some grace from God, when out of desparation I contacted Randy at LS Total Auto Care. Not only did they repair my problem, they stayed late 2 days in a row to ensure that my car was back in working order. As a single mom, who works full time, and am a full time student, my car is my life line to being super woman. Randy, Grant, Steve, and others there provided me with quality service, fair and honest pricing (although I was at their mercy, I did price compare what they quoted me and it was better and certified!), and a nice, clean facility to wait. This was a fabulous find! I highly recommend this shop, and I guarantee I will be back for my future maintenance needs.

April Gilmore

Been coming here about 20 years and wouldn't go anywhere else! Just traded in our 2003 Honda and they commented how they couldn't believe what great condition it was in. We gave the credit to the great guys at Total!

Kay J.

I know Randy from church. He and his company demonstrate Christian values! He doesn't just talk the talk...he walks the walk.

Paula S.

Most honest shop in town.

C.E. H.

As a business man, my fleet needs to be serviced quickly and efficiently. Thanks to the guys at Lee's Summit Total for making that happen. Keep up the good work.

Randall B.

I have been coming to Lee's Summit Total since 1984, I love doing business with local business that have a good reputation in town. As a retired school teacher I can tell you these guys are the best!

Ginger N.

I have been buying gas at Shamrock for years but recently I needed their service dept. They are very honest which I appreciate. Thanks AAA for the good reference

E. Smith

I was recommended to LSTotal by a neighbor. We love the fact that these guys also drive Toyota's. We would highly recommend them especially since they know our Toyota.

Terry R.

I am a senior citizen and I just have to say LS Total certainly lives up to their reputation. I also like that they are now a AAA approved Auto Repair. Thanks again!

Josephine M.

I was recommended to this shop by a friend. We certainly appreciate having a mechaninc we can trust. Steve Wilhelm is the best!

Kelley A.

I used to work next door to LS Total. I really appreciate Randy, Grant and Steve they will always have my business. Thanks fellas.

Steve T.

I heard about this shop from a friend. I love the fact that I was treated honestly and they do excellent work.

Rick S.

I was satisfied with the work done on my car, I was given great service. Keep up the good work guys!

Doug M.

I came all the way from Independence, because my co-worker referred me to this shop. Wow, I am impressed. I will definitely come back. They know how to take care of a woman. I would rate this Napa Auto Care as "excellent!"

Linda C

I hope you know how much I appreciate all of you! The world would be so much nicer if everyone was as caring as all of you guys. I'll see you in 2012.

Shirley B.

To the Guys at Lee's Summit Total Auto Care: Thank You! Thank You! Thank You! Thank You! For your help Saturday Nov. 19th, 2011. You came and towed my car in and replaced the serpentine belt even though you were very busy that day, you made time to fit me in and fix my car. You are the best!!

Kate B.

Hey Guys, Finding excellent auto mechanics you can trust is as important to our daily routine as finding a trust-worthy family doctor. Thanks for keeping all our vehicles- especially the VW most recently- "healthy' !

Steve and Erin H